How to delete your data

1. Ask us to delete your data

Send an email to privacy@nelo.education from the email address linked to your Nelo account, with the subject “Delete my data”. Please include your full name. We may ask you a question or two to confirm it is really you before we delete anything.

2. What happens next

We will confirm that we received your request. We will then delete your account and the personal information linked to it within 30 days, and email you when it is done.

3. What we delete, and what we may keep

We delete your account, your profile, and the documents and answers you gave us. We may keep a limited amount of information if the law requires it, for example records we must keep for legal or financial reasons. We will tell you if this applies to you.

4. Remove Nelo from your Facebook, Google or LinkedIn account

If you signed in with one of these, you can also stop Nelo from having access. Menu names can change, but this is usually where to look:

• Facebook: Settings, then Apps and Websites, find Nelo and choose Remove.
• Google: Google Account, then Security, then Third-party apps and services, find Nelo and remove access.
• LinkedIn: Settings, then Data privacy, then Permitted services, find Nelo and remove it.

Removing access does not delete your Nelo account. To delete the account and your data, use step 1.

5. More information

You can read how we use your data in our Privacy Policy.

If you are unhappy with how we handle your data, you can also contact your data protection authority. In the UK this is the Information Commissioner's Office (ico.org.uk).